A recent guest and I had a disagreement over their booking. As part of this the guest broke 6 of the 8 AirBnB ground rules. This has been reported to Support.
Since the original disagreement the guests have been submitting multiple false reports against me and even threatened to refuse to leave right up to the checkout time. It is part of a campaign for reimbursement above the refund they’ve already received for the agreed reduction in booking time (at my expense).
AirBnB Support are now investigating these false complaints, because they constitute harassment, and a breach of multiple AirBnB policies, not to mention anti-harassment law.
They are still in town though and are now driving by my house late at night to further harass me. I have also reported this to AirBnB, but they have not yet responded.
I have reported the drive-bys to police, as I have a photo of their car that I can match to the car at checkout. I have also informed my neighbours in the close-knit street as a courtesy and to let me know if they see anything too.
Is there anything else I can do now?
How can I protect my safety in the future when I live in my listing?
Have you experienced anything similar?
Does AirBnB Policy need to improve when it comes to guests harassing hosts? I feel like Support should have better advised me in the beginning and intervened sooner. It didn’t need to get to this.
Sincerely
Tired Host