Hello,
I recently stayed in an AirBnb as a guest and discovered it had bed bugs by waking up covered in bites. I took photos as proof, immediately told the host and asked for the room to be cleaned. He was extremely reluctant to pay for fumigation and did not offer to help me stay in a hotel. Instead, he suggested I wear longer clothes while sleeping in the bed to avoid bites. He also did not provide a new mattress protector or new sheets - he expected me to clean the room myself and pay for these new amenities with my own money. I've spend hundreds of euros staying in a hotel and I've missed several days of work because I've had to deal with this issue.
I called Airbnb support and they advised me to immediately vacate the listing and go to a hotel, which I did. The representative I spoke to told me that I would be refunded 100% for the time I spent in the bed bug listing, and that he would help me find a new place to stay. I'm a student so my budget is very limited, but the rep said he would provide a coupon code to help lighten my financial burden. However, once I booked a new listing, the rep withdrew all his promises. He said he couldn't provide a coupon code anymore, that I would not be refunded for the bed bugs, and that my hotel costs don't count towards a refund.
If anyone has any advice on how to deal with this situation, I would really appreciate your input.
Thank you in advance,
Jill