Hi @Sheila803
Handling unauthorized additional guests can be tricky, but it's crucial to address them promptly.
Here's what has worked for me: I clearly outline occupancy limits and guest policies in my listing and welcome message. If guests exceed these limits, I politely remind them of the rules. If they acknowledge their mistake, I request payment for the additional guests through the Airbnb platform. If guests refuse to pay or deny bringing extra guests, I consider reporting the issue to Airbnb.
Ultimately, whether to risk a negative review by enforcing my policies or to let it go depends on the circumstances. Consistent communication and enforcement of rules can help prevent similar incidents in the future.