Payout different to what it shows should be

Jurne-And-Steven0
Level 1
Cape Town, South Africa

Payout different to what it shows should be

Hi, please can someone help me. Very new to this. Had my first guest and payout ready but is different to what it shows it should be on the reservation. Seems they deducted the cleaning fees instead of paying me the cleaning fee.

Reservation looks like this:

R1,799 ZAR x 2 nights
R3,597 ZAR
Cleaning fee
R548 ZAR
Subtotal
R4,145 ZAR
Service fee
-R140 ZAR

You earn
R4,005 ZAR
 
 
But they are only paying me R3457? So confused. The difference between R4005 which I should get paid and the R3457 is the cleaning fee of R548. I do have a co host that does the cleaning but she has not given them her bank details. Can someone explain?
Thank you
Jurne
1 Reply 1
Linda108
Level 10
La Quinta, CA

@Jurne-And-Steven0  Perhaps you should contact Air BNB about this discrepancy.  Seems high to me.  If you need help with how to contact Air BNB, there is a guide on this site, second listing under Discuss.  Good luck!