02-16-2017 07:25 AM
I'm pretty new to hosting. I have guests currently, who are something like my 10th booking.
Previously, every guest I've had has been immaculately clean.
My current guests are a group of four 20-something guys. It's their first Airbnb experience and they haven't been any problem at all, though each morning when I get up, after they've gotten up and left, I end up cleaning up after them in the kitchen. They leave the coffee maker with coffee grounds and half-full carafe, and a cupboard in dissarray. Took me about ten or fifteen minutes to clean up and put everything back. Not a big deal.
In my house rules, I say nothing about cleaning up after oneself. I do say that the kitchen is available for use and feel free to use the coffee maker. So far, I've never had to say anything to anyone. Everyone up to this point has simply cleaned up after themselves.
I may be being petty, but after having such a string of perfectly clean guests, I'm a little surprised these guys leave even a little mess. Unfortunately with my work schedule, I'm unlikely to see these guests before they leave. I get home late after they're in bed, and wake up after they've left for the day.
I should note that I have not seen the two rooms they are renting, so I don't know if the rooms will be a mess after they leave. That said, I expect to clean the bedrooms after a guest leaves. I don't expect to be a daily housekeeper while I have guests.
So my question to more experiences hosts... should I note the untidy kitchen use in my future review, or should I not worry about such minor things like this?
02-16-2017 08:43 AM - edited 02-16-2017 08:44 AM
I generally give the guest a chance to correct the problem before I review them on relatively small things. If the guest fails to correct their behavior, then I mention it in the review. "After speaking to the guest, it was disappointing they continued to leave small messes in the common areas."
20-somethings (especially men - sorry guys!) are notoriously oblivious when it comes to things like cleaning up after themselves. I know when my husband and I were dating, I felt like I was CONSTANTLY cleaning up after him.
02-16-2017 09:47 AM - edited 02-16-2017 09:50 AM
Oblivious is a good word to describe this group.
As I said, it's their first Airbnb experience, so I'm a little more understanding, but almost from the start, this has been kind of an odd experience.
The day before they arrived, I messaged the guest with his code to my keyless entry and let them know that I may not be home when they arrived, just to let themselves in. He replied to my message by asking what the address was.
I responded with the address, plus a note that he should have received that information both in an email and in his message box through Airbnb.
Then when they arrived, the guest messaged me asking me how to get in. Luckily I was home, so I just went and opened the door. I asked him if he'd gotten my message with his door code and he said he didn't.
And then he moved his vehicle into my driveway, but parked in front of my garage where I have a no parking sign. The rest of the driveway is for my guests parking. I did ask him to park in the adjacent spot, and that hasn't been an issue since.
The group seems like good guys, and they go to bed early and wake up early, but I'm wondering how they get along in the world without someone holding their hand.
02-16-2017 08:51 AM
I agree with @Cynthia & Chris, @Jamie. Sound advice. Also, I would say going forward to mention in your house rules that "of course, use of the kitchen requires that you clean up after yourself." I was like you - lucky that I had a whole string of guests who cleaned up after themselves like grownups, and I didn't think I needed to mention it anywhere. Then I had that one, and then another... And so now cleaning up is in the house rules, and also posted. It works quite well.
02-16-2017 09:39 AM
I'm going to resist, but I may end up doing that.
02-19-2017 09:03 AM
Don't resist... It will be easier on you to write it in your rules and then there should be no excuse... only a gentle reminder needed.
02-20-2017 05:29 AM
My resistance is simply that I don't want to be one of those people with lists of rules and signs all over. I like things uncluttered.
I'm also a pretty easy-going guy, so I don't mind if people make themselves at home here... In fact, I've had guests in the past who didn't clean up the kitchen after they used it, and it didn't bother me. What bothered me in this case was the numerous numerous disrespectful things this group did.
I'll evaluate as time goes on whether to make a longer list of house rules.
02-20-2017 06:55 AM
02-20-2017 07:08 AM
02-20-2017 07:23 AM
@Huma yeah, I looooove that first one. Been trying to figure out how to hire him for spring cleaning LOL!
(I only skipped through the second one, so didn't get the whole thing in its slow entirety)
And as for the old Palmolive commercial - well, we've now uncovered the answer to the big question as to what is really in Fort Knox!