Just read a post where host Wendy of Stonington, CT suggested that calling ABB everytime something goes wrong is a little much. Basically, your house, your rules, guest observes or leaves.
While this may sound a little cut-and-dried, I think it is brilliant.
Imagine you are running a guest house or rental property entirely on your own initiative and without ABB.
If something went wrong and you felt the guest/tenant had to go and there was no one to call (except perhaps the police or emergency services if it got that serious), what would you do?
Now I know we are concerned about bad reviews, blocked calendars etc because in reality, we are on ABB and not entirely independent.
Still, with a little imagination and some authoritativeness, some things may be better and faster resolved without wasting time looking for the ABB phone number, sending a ream of emails, venting on the forum, and feeling generally upset or afraid of consequences.
Just my two cents. I'm ready for any dressing-down now.
Thank you for reading and with thanks to Wendy of Stonington, CT for sparking my imagination.
How refreshing! And certainly no dressing-down from me!
I just wrote this post below to a host (American) who had posted that he thought Airbnb's customer servcie was terrible/frightful (and all in CAPS!) because he called several times and was on hold, and cut off, and on and on etc..
" X - take a breath - and try an alternative. Think about this - Airbnb is a 800 million dollar company (twice the size of Hilton) - and is present in hundreds of countries acroos the world (I saw a post from Mongolia just yesterday!) so just imagine the call center that must exist to staff enough people (let alone train them all) to handle telephone calls from the MILLIONS of hosts out there around the world. It is never going to be a smooth or satisfactory process. But Airbnb do respond, and if you read the agreement and guidelines that are here to help you - you will see that telephone numbers for each country are listed BUT are for emergencies only (like - you have the police present in your property because of theft/damage, or you have a guest that has turned up with 10 'gnarly looking friends' or they will not leave the property and so on).
SO here are some alternative contact approaches (that work within hours)
And please read @Dave & Deb's REALLY USEFUL Guide on how to contact Airbnb - with the list of telephone numbers for each country and specific instructions on how to use twitter and facebook to get your answers.
then click on the HOW TO CONTACT AIRBNB post
Be patient - be kind - and be persistent. You will get through, like thousands others do every hour!
Best Wishes. "
So @Betty B. M. Thank you for posting your thoughts - it may well help another host out there who was just about to go down the slippery slope of calling to ask Airbnb to hold their hand......
And @Wendy is a great host/poster - with a great sense of humor - so when you want a smile or a laugh - follow her!
And come and visit the USA soon!
@Rachael @Wendy @David, thanks, guys. Happy to know I'm no ogre of a host for thinking this way. @Rachael, I'll visit indeed, enroute to Mongolia. :) @Wendy quite right on that daily dose of humour - I'll take two! That reminds me of @Zacharias who rants with humour; will miss him when he finally buys his house and stops hosting @David I saw you asking the poor guy to include tickets to a show in his listing, his being in Vegas and all... :D :D :D
I will take the review system seriously when all parties involved in the transaction can be reviewed.
@David , seems to me that perhaps Airbnb is also tightening or expanding the reviews we fill out in guests. Lately I have noticed that there is a 5 star system in place as well, and it gets introduced by some kind if wording like, let the guest know what they did well and where they can do better. One could actually interpret that as in invitation to diss a guest - like hosts here have complained aBout the negative attitude towards hosts in the questionnaire guests get to fill out. So it would just be a mirror of that. Perhaps they are actually trying to bring it all into balance?
Zacharias is going to stop hosting? He had me laughing my butt off over the petite girl and the bathroom!