We have a card via Airbnb because we are hosts. While overseas in Berlin, Payoneer called to tell us our card had suspicious charges. The rep told us the charges will not go through and would send a new card. Seven weeks and 3 or 4 reps and calls later we just found out we are under investigation and they won't tell us why. And the charges that were pending went through. I'd prefer to be an offstage hater but now I am pissed. We called Airbnb to let them know the situation and have switched to having Airbnb hosts fees to a bank account. We've been customers of Payoneer for three years and this is how they treat their customers. We are being investigated and out over $500 because we purchased an item somewhere that hacks cards. They refuse to tell us why we are being investigated. The charges made from hackers were via Vodaphone to Doha in Qatar. So watch your cards. Terrible customer service. Awful resolution process (none really). And, they give the investigation process to a third party based mainly in the Philippines. When our Amex was hacked/fraud charges, they sent us a new card right away and did not let charges go through. Airbnb should really reconsider partnering with Payoneer. Really puts a bad mark on your brand that you cannot afford. PLEASE STAY AWAY.
