We totally agree with @Yen-and-Robin0. If Airbnb is not going to consider that a 4 star rating is still very good then this new “review flow” is very damaging to host and eventually will be to Airbnb business. When host’s ratings slip then guests are less likely to book with Airbnb and will then look elsewhere like Homeaway, VRBO or even a hotel. Airbnb should consider that the more “high” rated places that guests have to choose from, then more business is likely to come their way. Why is it that 4 stars still not considered VERY GOOD?
Moreover, for some hosts, like us, when we see nitpicking reviews it hits us hard and makes us consider giving up hosting. We have been rated 4 stars on accuracy and location. Good grief, we don’t know how we can change that. Most host work very hard to present their places in a welcoming fashion. When we get an unfair review, especially public, it is very disappointing. This will only promote more negativity.
And yes, if you are going to continue with this “review flow” why do we not get to rate guests on their cleanliness, communication and arrival? This is very one sided. We also believe if guests were getting nitpicked on their ratings/reviews that they may take the time to clean those last dishes, place the wet towels in the hamper or make sure everything is in its place.
@Lizzie, thank you for posting the information and thank you for all the work you do for this community.
@Yen-and-Robin0, we do not believe you are alone in how you feel.
Nancy & Bob