New IB Cancellation Policy?

David126
Level 10
Como, CO

New IB Cancellation Policy?

I lose track with the changes but I had cause to look at the requirements and I know they changed the ability to cancel 3 times without issue, but it looks different again.

 

For Instant Book hosts only

Hosts who use Instant Book may be able to cancel penalty-free if they have concerns about the reservation or a guest’s behavior. Calendar inaccuracy and confusion about pricing or availability are not covered by this policy.

If you're an Instant Book host and have concerns about a reservation or a guest's behavior:

  1. Go to Your Reservations and find the reservation you need to cancel
  2. Click Change or Cancel
  3. Select “I’m uncomfortable with the guest’s behavior”
  4. Provide a reason for the cancellation

Once you complete these steps, the host cancellation penalties for this reservation will be waived, and we’ll help your guest find another place to stay for their trip.

If it's within 24 hours of check-in, contact us instead.

 

I have a feeling that it is not that simple, certainly the contact us link is not as it just sends you into the loop.

 

Uncomfortable can of course mean many things. 

David
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