02-14-2017 05:08 AM
There have been many threads on the new and detailled prompts guests have been getting for their review process.
So for all those who haven't taken an Airbnb trip themselves lately like me, there were a lot of question remarks as to how this looks from a guest perspective.
A colleague host of mine screen saved this when submitting his review as guest and shared:
First of all, these prompts appear ONLY if the guest chooses a rating less than 5 stars. Seeing it from that point I actually find the prompts a good thing, because it might make somebody re-think and then choose a 5-star rating after all.
And secondly, if they did have an issue, they wouldn't choose a 5 anyway.
So the only thing that's aggravating is that the host now sees what bothered the guest (unless guest is being dishonest of course).
So there you have it, this is what it looks like (until there's another unannounced change to this in the future...):
02-14-2017 05:19 AM
@Andrea thank you for sharing this. I personally find all information helpful. The guest perspective helps me tweak my private room. Even the hosts' perspectives shared on this site can get me thinking. Remember the discussion about toilet paper rolls - partial versus full rolls? I would never have thought about it, but now I do...who knew!
02-14-2017 05:29 AM
@Linda - LOL, don't mention the TP conversation!! That one just took right off and burned a hole in sonic dimension!
And like you I try to learn from all critique. At least get something out of the burn of feeling put down...
I couldn't edit the post anymore. Had wanted to add to it that even if it's exasperating to hear some kind of 'issue' about one's floor or carpet, it could still be something to think about pro-actively, even if you don't want to replace it. ("Did you know that this carpet has been passed down from my favorite aunt and been lovingly cleaned and been on antique's life support for quite a number of years? )
02-14-2017 05:55 AM
Thank you very much for sharing this with us! I am wonering about the bugs...Africa is a bug paradise. Especially with a large garden like mine. They are everywhere! I hope that this will not urge guests to complain more than the would have on the old system.
02-16-2017 01:59 AM
Good point. I remember living in tropical Townville and Cairns in Australia. Insects are apart of life and cannot be avoided.
02-14-2017 06:23 AM
Thanks @Andrea, this is really helpful. I'm glad to know that guests are not prompted in this way if they already decided to leave a five star review.
You mention that they might change their minds about leaving four stars when they see the prompts. Does that mean they can go back and change their four to five stars?
02-14-2017 06:25 AM
Incidentally, I had guests recently who left the room and especially the linens very smelly, but of course we can't rate them on odours!
I wouldn't have anyway (problems with arrival would be another matter), but it's a shame it's not a two-way process, not that it matters as other hosts don't benefit from seeing our star ratings for guests as it is...
02-14-2017 07:39 AM
"...that they might change their minds about leaving four stars when they see the prompts. Does that mean they can go back and change their four to five stars?"
Being able to change the star rate is only possible if they haven't submitted the review yet.
Or if they were the first to submit and then go back to amend it within the 2-day edit window BEFORE the host submits in the meantime. (Obviously I'm assuming that guests get the same chance to edit their review until 48 hrs later as long as the other party hasn't made a review and both go public.)
The big question is probably - does the guest even know that...
And well, we could use the same principle as guests and just type into their private feedback "Odours", but no, we're too professional to do that! But joking about it certainly aleviates the tension!!
Regarding the star rating not being visible on the guests's profiles -
when I joined Airbnb forums, and this was mainly before CC there was a brilliant suggestion which I wouldn't apply to most guests, and actually never have: stating it in the text.
However it's moth-balled in my review toolbox in case I deem it the best way to handle a guest review!:
'Guest was lovely and friendly. Communication 4 stars, Cleanliness 4 stars, Followed House Rules 5 stars...'
02-14-2017 10:29 AM
Excellent idea - hope you dont mind me using it. :)