Totally agree. It's a methos of enquiry that encourages people to thisk about things that were never an issue, just part of normal life.
Imagine if they do the same for our reviews of the guests? We could say the guest had long black hair tha clogged the pughole, they had horrible perfume that left a smell. Their choice of food made horrid smells in fridge when we went to clean it.
Ridicuous.
We have had recently the most detailed review from a last minute guest and I wondered why when actually nothing was really wrong as such. Seems this must be whey - I hadn't realised.
I do have a theory about this type of reviewer - People have so little free time these day that when they go away they expect prefection. We've owned a guest house for 11 years and have even had someone compain about an owl that hooted and kept them awake and a guest who called from the toilet seat in our let apartment to say they'd run out of paper.
We have 4 properties with great reviews listed on Airbnb and acheived Superhost sttus quickly. I had to cancel one person ( within an hour of them booking) due to our flight being delayed from holiday so I couldn't be there to check them in and lost our SUperhost status for a year! Despite having 4 and 5 star reviews across the board. Totally unfair.
To be honest, I've been with Airbnb since day one and they are becoming a big, faceless, greedy machine.
I can't find at all how to contact them directly, even with an emergency now on the website.
I'm just about to add our property onto Booking.com, another faceless machine but much less about the touchy feely, and more about providing the correct and relevant information to the guest and host alike. I'll go back to 5 night stays too as too many people requesting early check in and late check out for free.
Rant over, and breathe!