Hello,
I host a holiday home here in Gold Coast, Australia. Experience with Airbnb so far has been great. However, recently encountered a guest who unlocked our security locks and took linen and towels from our storage cupboard.
We provided bedding and towels for the 8 people that the guest specified were staying with us in the booking. Found out that they had used all the beds with the extra linen they had taken from our cupboard (bedding for 13). We charge 25$ per person per night for every extra guest after 10. The guest stayed for 5 nights.
I'm not too sure what to do in this situation. Do I ask the guest to pay for the presumed extra people staying? Don't really want to attract false reviews of our property, which has so far been 5 stars all round. Also have heard that Airbnb generally sides with guests. Any advice would be great.