Full Refund

Elliott1
Level 1
New Orleans, LA

Full Refund

Hi,

 

I had someone scheduled to stay with me in a few weeks for a total of 5 days. We both agreed to cancel the reservation--my house will no longer be avaiable and she also wanted to stay somewhere closer to the uptown area. She cancelled the reservation but didn't get all of her money back. Under these circumstances, since it's so far out from the reservation and since I don't want to take any of her money, is it possible for Airbnb to issue her a full refund or at least give her Airbnb credit she can use towards her new place to stay?

 

Please advise 🙂

2 Replies 2
David126
Level 10
Como, CO

AirBnB keep their fee if that is what you are asking, difficult to tell from your description.

David
Cynthia-and-Chris1
Level 10
Vancouver, WA

Airbnb will not refund her out of their own pocket - if you would like to give her an additional refund over your stated cancellation policy, that additional amount will come out of YOUR pocket.