Hi there! I am new here in AirBnB as a host and I can say I am thrilled about it. I started hosting end of February here in San Francisco.
So far, it is great receiving 13 bookings and all of them except one gave me 5 stars. Just want to share the feeling. I really felt bad towards this one guest because she gave me 3-star after all the hospitality that I did: 1) drove her to downtown SF, which is 3-4 miles from my place; 2) allow her to do laundry for free; 3) upgraded her to a private room instead of shared room for free; and 4) shared some of my foods with her. She only paid around $90 for 3 nights in San Francisco, which is very cheap by the way for SF.
I rated her 5 stars coz she is nice other than I did not like how she gave me 3-star just because of the distance of my place to downtown and how she takes bus when in fact I was very clear about it in my description. If only she rated me first, I could have given her 3-star for being ungrateful.
I really hope I won't encounter such guest again. I am aiming to become a Superhost and everything is okay except the rate has lowered because of this one outlier.
(Deep breathe...)