financial impact on guest if host cancells

Jennifer105
Level 1
Charlotte, VT

financial impact on guest if host cancells

I am a host and need to make a cancellation. What will the financial impact be on the guest? will they be charged a service?

 

3 Replies 3

@Jennifer105 your guest will get a full refund.  You will be the one penalised.

Donna15
Level 10
Delft, Netherlands

@Jennifer105, you will be strictly penalised (e.g. blocked dates, possibly a fine, etc.). The guest will be refunded but minus the AirBnB service fee. 

 

Better if you ask the guest to cancel, informing them that you will send them the AirBnB service fee via the Resolution Center. 

 

Towards the bottom of this - essential reading - thread is a link to how the Resolution Center works. 

 

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

 

Clare0
Level 10
Templeton, CA

@Jennifer105 You should read this Airbnb article on host cancellations before you cancel a confirmed reservation. 

 

https://www.airbnb.com/help/article/990/how-do-host-cancellation-penalties-work