Recently I got a bad review from a "strange" customer. She's from the Netherlands so I suppose her English even better than mine. I have two listings, one is a private room and one is a single bed in the living room, the house locates in the middle of Melbourne CBD so you can imagine how expensive of the rent.
She booked one night in the living room. Even though, I state very clearly that there is me, maybe one more guest in the private room and one in the living room (in this case is her) but she left the review that she didn't expect there is someone in the house except the host. She paid only AUD35/night plus AUD10 cleaning fee and she expected she can "occupy" the whole space? So she left me "1 star" review for "inaccuracy".
Then she said my home is clean but not "super clean" and also 1 star. ^#$@#$@%%. Also she complained about the notes in the house. Since I'm working full time so I have to leave the notes so the guests know what to do when I'm not at home, is it a problem????
And again 3 star for communication because she blamed my listing is not correct, she didn't expect someone else in the house.
When she came, she washed all of her backpacker clothes after long days in different hostels and hand everywhere in my house, turn on the fan whole night to let it dry off quickly. Sometimes I don't understand some humans, especially come from the privillege countries like Netherlands. Can someone be a bit human being so this world can be a better world??
I have 70 reviews and all good but her review and attitude really let me down. I spoke to Airbnb 3 times and of course they do NOTHING and kept saying it's not violate the policy.
She's also the host on Airbnb, I hope she read this message and I hope one day you will have a similar guest at your place. I'm a Buddhist, I'm strongly believe in karma, trust me..
Her review:
"I slept here one night. The room was small but ok. There was another guest in this small place who i not expected.. i could use the bathroom, kitchen, washing machine and gym. That was all ok but in the house are everywhere papers with rules so its a real rental place. Josh is very friendly and nice person! Appartement was clean but not super clean.. its a cheap place for a overnight stay!" (1 star for accuracy, 1 star for cleanliness, 3 star for communication, the rest 5 star => overall 3 star)