Dear Hosts,
Iam seeking your guidance today.
My mum and I just welcomed our first terrible guest. I know, some day it would happen, now I just need to deal with it.
Pre booking: 1 good review, good communication.
Guest needed information about local transport and I was happy to provide timetables.
Guest asked where could buy vegan milk, I offered to do that, since we offer breakfast.
Arrival: lost the 2 buses I recommended. Got to our home very late, taking a lift from a stranger that took pity on the guest. Thank god Portugal is still a safe country!
During the stay: started to eat not the things that were left in the dining room for the breakfast of the guests, but going to the kitchen whenever pleased her, and picking the fruit from the bowl that is suited for our family. Never asked if could do it, just assumed it was there, it could be eaten. Used olive oil, onions and other products from our kitchen, cooked and left the area in such a mess that the electric cooker had water all over the place, the table and chairs had beetroot juice and skins on it. When my mum got home from work the pour soul didn't had one single cm clean or free to cook her own lunch 😕
She kept garlic, potatoes and other products on top of a brand new chest (white), and even though she helped herself from everything from our kitchen without asking, didn't bothering taking a plate or a bowl or whatever to put her groceries in. The room got a scent after her stay, and had grease in many surfaces, due to her lack of hygiene.
Bathroom was covered in sand, so was the chair in the room. Also left a bikini to drip inside the room, hanging from the bed to the wooden floor. The room where this guest stayed has a balcony... and we also have a laundry area that guests can use.
In the middle of the night opened my mums bedroom door, luckily she had it locked!!!
During the day she entered other guests rooms without permission, scaring them and leaving them uncomfortable. Usually people like to chill in their rooms and they don't feel the need to look themselves inside, most of the times their doors are open or partially open.
During her stay I tried to speak with her in a reasonable way, so everyone felt comfortable and trying to avoid to evict her. Nothing worked, I think she pretended to agree with me and then did all again. Today I think I should have asked her to leave, since the discomfort my mum was put was not worth it.
During the stay of this guest I contacted the previous host, inquiring about the positive review they left. The host insisted she was lovely but required "special assistance", and said nothing more.
I wished there was a fair review of this person before I accepted her booking.
Thats what I want to do now, but at the same time nobody wants to scare future guest from booking with us.
What's your advice on how to word the review for this guest, since Iam defiantly not recommending her.
Thank you for your time.
