I have the same issue and it’s inyeresting because I can see the whole range that’s discussed in this thread. I have 7 properties on Airbnb - 3 qualify and are listed in the family collection. 2 do not qualify because one has insufficient numbers of reviews and the other has too low an overall score.
However, the other 2 are greyed out with a message that they are ineligible for the family collection? If it was due to the fact that they had not met the criteria then why are the other two which have not met the criteria accessible and allow me to see which areas need to be worked on?
i have spoke to Airbnb a few times but they are confused with eligibility and qualification I think eg they keep telling me it’s the number of reviews without explaining why those without the number of reviews are accessible.
My concern is that even when I get the right reviews they will still be greyed out because there is something more fundamental that stops them qualifying
Eventually I got directed to a feedback form which I’ve filled in and sent back.
PS they are all set the same way - suitable for children, essentials etc
if anybody does solve the problem I’d been keen to know how!