No Special Offer Button?

James105
Level 2
Bowen Island, Canada

No Special Offer Button?

I have a query from a guest and want to send her a special offer, but the button allowing me to do so has vanished from the reservation message screen. It's not on the lower left under the reservation "you will earn" details, and it's not up top where it usually is. I only see ACCEPT and DECLINE.

 

Ideas? 

9 Replies 9
Michael217
Level 1
Denpasar, Indonesia

I am having exactly the same issue, did you find the solution?

I have never used the special offer button, but I have changed a couple of reservation recently. If the request has been accepted, you can change dates, # of people, and price. I think it would be better if you could do it right away, but you can makes changes after it is a confirmed reservation.

Chelo2
Level 1
Taytay, Philippines

I just had that problem and now I was able to solve it. If the guest has already submitted a reservation request or confirmed a reservation, you won't have the option to send a Special Offer. You can still change the details on an existing reservation by changing the reservation or alteration.

 

I hope this help you.

I want to upcharge and accept a one-night booking for Friday night.  How does this help me?  I don't want to "accept" the reservation and say ....."but" you need to pay more so I'm going to send you an alteration.  That's not cool.

Cynthia110
Level 2
Wimberley, TX

Yep, I'm having the same issue.  I wish they would stop redesigning the system.  The simpler the better.

Deb18
Level 3
Santa Fe, NM

I'm having this same problem.  I use the Special Offer tool often, especially for guests while on their stay who might want to stay an extra night.  Changing their reservation is not a great idea because it confuses the guest because the system just adds the extra night at the same rate he/she originally booked at.  The only way around it I have found is by offering the extra night by messaging the guest and then using the AirBnB Resolution Center to collect the reservation funds.  I hate doing this because AirBnB doesn't get the service fee it should get for that extra night.  And, it also messes up my transaction history.  

Emiel1
Level 10
Leeuwarden, The Netherlands

@Deb18  ,

To add an extra night the "change reservation" option is the only right way to do this. It is extending the reservation. If you want to offer lower price for the extension, simply put in a manual price instead of the calculated price.

Using the resolution for this purpose is nonsense (sorry), as it does not add the date to the reservation. A guest should also not accept this !

Keith6
Level 4
Daytona Beach, FL

I realized this change a couple days ago, posted about it.  Aweful change to the system.

 

AIRBNB MANAGEMENT, IT PEOPLE, THIS IS A MUST READ

I do not know exaclty what IT god woke up one morning, (about 3 days ago the change happened) and decided to change the Special Offer area without testing it to see how it would affect hosts, but you have taken away an  extremely important tool for hosts, taken hosts back to the stone age (or 1940's).   I have a very large airbnb house with 11 bedrooms.   If a group books and wants an extra bedroom, I would charge them a $25 xtra fee for cleaning of that bedroom.   If a group was booking for 14 guests and I wanted to drop their price down $500, that used to be a simple no brainer.     Some MIT IT dufus has gone in and removed an extremely important tool for me which there is no way possible NOW to do either one of those without playing around in the system sending about 15 special offers to see where the $ amounts come out.  

Here is why.

Prior to a few days ago when you clicked on Special Offer in a booking request, TWO boxes came up,  one right in the middle of the screen showed exactly what the host would receive, the other, (below and to the right a tad) showed exactly what a guest would pay.   You could adjust the amounts in either box and it would adjust the other box price wise accordingly.   So if you needed to add $25. to what the host would receive, you add the $25 and both boxes would adjust.  You could add to the host payout, or you could reduce the guest reservation amount via either box, simple, easy.

NOW, there is only ONE BOX that comes up when you click on Special Offer, it is to the left, and the amount field is empty.  So if I need to add $25, I have no idea what the guest is paying, so I cannot add $25 to that.  Above that box, it shows what the host receives, but does not show Airbnb fees or the taxes, so if you were to add $25 to what the host receives, you do not see how much Airbnb fees or taxes go up, you would be just guessing, so you cannot add an exact $25.  I had to send and remove 4 special offers to one guest just to try to add $25 and still could not get it to equal an exact $25.  Try doing that when you want to reduce a guest reservation request for 14 staying for a week by $800,  IT IS NOW ABSOLUTELY IMPOSSIBLE.  

Unless you were a host and did this in real life, you probably are confused and do not know what I am talking about, so do it in real life.  IT, use memy account as a guinea pig, use your own computer/phone, send me a request to stay, 2 nights, then log in as me and add the simple little amount to work with of $25 to your reservation... ah ha... you cannot do it, even your brainiac self cannot add $25 without sending multiple special offers to see you are close to adding the $25. Just not possible with the change that was made.   Now try to reduce a week long reservation request by $500.   you would have to send (and withdrawl) numerous special offers just to try to get near $500.      Then if in any way you could take the Special Offer change back to where it was a week ago, and see how simple, a no brainer, took seconds to do, you would understand how with this new change you have ripped this extremely important tool out of our tool box and make it impossible, absolutely inefficient, devastating to hosts to try to add or reduce guests reservation amounts now. 

Keith6
Level 4
Daytona Beach, FL