How to update booking?

[Stephanie1012]

I have a guest who booked as single showed up as a couple. How to update booking?

[Alice-and-Jeff0]

@Stephanie1012  - The Help Center can really provide you with a great number of answers instead of waiting for other hosts to respond in the forums.  

https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation

https://www.airbnb.com/help/topic/1070/changing-a-reservation

[Ben551]

@Stephanie1012   the guide linked above is the right one - you should be fine with that.  It's not uncommon for this to happen, as guests often don't know how to use the platform correctly 🙂

[Michelle-And-Michael0]

@Stephanie1012 @Alice-and-Jeff0 @Ben551  I may be wrong, but I think the links mentioned above are only useful if the reservation hasn't already started.

This also happened to us the other day, where they booked for 2 guests and turned up with 3.

I tried changing the reservation by using the guide from the link above, as I have done before..... but it wouldn't allow me to change a reservation once it had already started. 

I'm so sorry that I don't have an answer for you Stephanie..... but I'm also curious as to what I should have done. 

In our case, we just didn't change the booking, and they paid in cash for the extra person.... but this wasn't ideal, and I wasn't really comfortable with this, as Airbnb require all guests to be registered for insurance purposes. 

Please keep me posted if you find out how.

[Alice-and-Jeff0]

@stephanie @Michelle-And-Michael0  - If the reservation has already started or a second guest only stays part of the total reservation (like for one night out of 3), you collect the extra person fee via the Resolution Center.  https://www.airbnb.com/help/article/767/what-is-the-resolution-center

[Michelle-And-Michael0]

Thanks so much for the info @Alice-and-Jeff0  I will try that next time 🙂