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The City is planning to implement the licensing and registration rules for short-term rentals in phases. This page will be updated as more details are available.
Phase 1: Complaint-based investigation – ongoing
As the licensing and registration system is being put in place, the City continues to respond to issues on a complaint basis. Residents can contact 311 to report issues related to short-term rentals, such as noise, waste and zoning infractions and the City will investigate accordingly.
Phase 2: Licensing and registration – Spring 2020
Licensing of short-term rental companies and registration of operators will begin in spring 2020. Current and prospective short-term rental operators will have three months to register. During this time, the City will educate the public on short-term rental rules, encourage operators to register their short-term rentals, and work with companies to ensure compliance with the licensing rules.
Phase 3: Enforcement and MAT – Summer 2020
All current short-term rental operators will need to be registered by the end of phase 2. The City will take enforcement actions against short-term rental operators that are not registered or are not following the rules. As of the end of phase 2, registered short-term rental operators will also be required to start paying the four per cent Municipal Accommodation Tax (MAT) on a quarterly basis.
Enforcement action will also be taken against companies that allow unregistered operators to list on their platform or contravene the bylaw.
New short-term rental operators can register on an ongoing basis.