what the problems you faced when you serve guest?

[Xin24]

I am a host, also a service designer. When I started to be a host, I found that I encountered a lot of problems with the service process, such as not clear how to make the guest self-check-in smoothly, or sometimes forgetting to explain how to let the guest do self check-out.

I want to know if there are any difficulties or questions when you serve the guests? Collecting the problems you have and maybe I can improve the general host's service process based on these issues. Welcome to leave a message! Thanks!