Help

Guest booked for only herself. Then she messages that it's actually for her parents and they are bringing her brother. I said okay. It's now the night before arrival and after many texts from me asking for arrival time she says her two sisters will also b... Latest reply by Eloise0

Hello everybody, i am very new in here and i fill up my description, but i was suprised, that the summary is limited to 500 characters only. Do you have any idea, when or how can i rise up? Thank you, Great day to all Latest reply by Victoria57

So I'm new to this and I accepted a reservation knowing they may need to stay in town another week. They accpeted on the basis that I agreed to cancel anotehr person coming next weekend if they had to stay in town longer for work. So I now want to cancel... Latest reply by Terry-And-Lori0

Hello All, I'm looking for a fantastic cleaner for my airbnb. I'll be out of the country so I need it to be someone who's really good and trustworthy. Ideally they will come by the place before I leave (this sunday, sept 18!) to take a tour and get an un... Latest reply by Penelope10

If I did send different pre-approvals for the same period to different guests and one of them is confirming the booking, will the other pre-approvals automatically declined by AirBnb or will I have to do that? Latest reply by Cynthia-and-Chris1

I booked a room and got charged for it but the status is pending and I still have no answer from the host, what can I do? I'm supposed to arrive today, it seems that I can't even cancel, help. Latest reply by Bere1

Is there a way to "Direct Message" site admins like Lizzie and others like we can other hosts? I have nominated several posts for possible inclusion into the Community Help section including one I wrote but dont' seem to have gotten them noticed. I woul... Latest reply by Lizzie

I had a guy request a booking rather then quick book as he wanted to check if his arrival time was ok with me. I agreed it was and then accepted his provisional booking but now the status on the exchange says "not possible" I don't understand why as I acc... Latest reply by Annette33

She has been with air bnb since 2013 and doesn't have a review.Also she says she's from Vancouver, but the text message seems to be coming from a local number.How can I verify she's actually from Vancouver - she's got two verifications on her account. Latest reply by Sandra126

If I pre approved then the dates have changed does the guest need to make a new booking