Hello guys I'm michael caine a new host, I would like to send a letter to Airbnb that might help mi about my problem, this is my letter. Im hoping that someone could help me about this.
Good Day!
I am Michael Caine Avila from Lapu-Lapu City, Cebu Philippines, I am a new host for 1 month already.
I have problems with my very second reservation, Guest reserved for 58 nights, instead of 30% off every month it turned out to be almost 98% off. We resolved this with Airbnb support I found out that the system put its own SPECIFI MONTHLY PRICE which I did not set up in the very first place and the booking was instantly confirmed. I don't have any idea what is going on with the reservation and we love to host this guest.
Now the guest agreed to cancel it or I will continue hosting him with the correct price its up to me. attached to this email is a screenshot of our conversation.
When I decided to cancel and resolve the issue, so I got a painful amount of cancellation fee and blocked the calendar for almost 2 months.
My heart was devastated and feel so sad and hopeless that I am just a new host and 1 house only it was my second reservation and I haven't been given a second chance. please help me
In connection with this, I would like to appeal to your good office to unblock my calendar and I will pay the cancellation fee. swearing to be more careful about the reservation with these instant bookings. I just started my listing and wanted to earn and become a super host.
I'm hoping for you good response, thank you, and have a pleasant day!
Truthfully yours,
Michael Caine Avila