Hi guys, I am facing an issue right now and may not have a place to sleep for the next week and I don’t know what to do. Airbnb has not helped in anyway. Would be great if someone can give me some guidance.
I booked an airbnb that showed its location in center of chicago (by the willis tower). After booking, I started looking at checkin information the day before and found out the actual address was much further away and completely outside of where the pin was (35min walk away from original location). The host used “Chicago, Illonois” as the address for the map, but only reveal the address in the house manual. I had paid alot of money to attend an event in downtown and planned all my activities around this airbnb. Now the plans are ruined. I refused to checkin for this reservation because the host turned out to be doing the same misleading trick with her other listings. Her pattern of behavior has been recognized by numerous reviews on her other listings. Yet Airbnb has not stopped the host from repeating this behavior and allowed more people to be victimized. In my case, this happened with the city having been completely booked for the next week because of a major international conference (with insane prices for remaining hotels/airbnbs).
I had so much trouble getting help on the online chat (with numerous forwarding of my complaint to a different agent). I called in and got an agent to help after another transfer. The agent after offering several unacceptable proposals (making me pay for half the cost of a hotel which now cost hundreds to thousands of dollars a night. This is much more than what I paid and could afford). Finally, the agent said they can find me an alternative location and I can choose up to five. But he sent me locations that were much further from my intended location than even the problematic airbnb location. I requested more help and has not heard from the team at all. I am stuck at the airport in Chicago and has no idea what to do and where to sleep for the next week.
What are my rights in this situation? What am I entitled to? Can anyone help?
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