Log In  
Help

Reservation changes unable to confirm

‎02-04-2019 07:53 PM
Tracey162
Level 2
Llanybydder, United Kingdom
‎02-04-2019 07:53 PM

Reservation changes unable to confirm

Hi my guest wants to change her dates but is unable to connect to airbnb due to software updates on her phone.  I have sent her the reservation change.  Please can you help? 

 

RESERVATION CODE: HMACXCC5SX

 

‎02-04-2019 07:53 PM
Reply
0 Likes
1 Reply 1
‎02-04-2019 08:15 PM
Ton11
Level 4
Barcelona, Spain
‎02-04-2019 08:15 PM

Hi Tracey,

 

If you send the change request to the guest, she will be able to accept your request. If she cannot do this due to internet problems, adsvise her to call Airbnb. The customer care expert will be able to make the change of the reservation with confirmation from both host and guest in writing.

 

I hope this helps.

‎02-04-2019 08:15 PM
Reply
0 Likes

More from Help

Explore Resource Center articles