Payment not received

[Myla2]

My host did not receive the payment for the booking last Nov. 14-15. When we check his payout method it's different from the email address we put there can u help me refund?

Thanks

Pls give me a call asap.

[Clare0]

@Myla2. Your question is somewhat confusing.  Are you a host or a guest?  How do you know what payout method has been set by the host?  More information, please!

[Helen3]

It sounds like your host hasn't read up on how payments on airbnb works. You don't pay the host. You pay Airbnb. They then pass the payment onto the host.