Is anyone having bookings auto-accepted even with instant book off?

[Carolyn760]

Hello Hosts! 

We have had a number of bookings accepted automatically even though we have Instant Book off. The activity log shows that one of us (co-hosts) accepted this last one, yet we were together when the booking request came in and definitely did not accept it. 

Is anyone else having this issue? Support claims this is not a problem with their system but I'm certain that it is. 

Thanks! 

[Mike-And-Jane0]

@Carolyn760 there have been many suggestions over the years that IB switches itself on now and again. Was your on after the booking came in?

[Carolyn760]

We have had IB switch itself on in the past. Also, our cancellation policy moved itself from Flexible to Moderate, which complicated this situation because the guest couldn't cancel on her own.

But no, IB was not on this time. It's happened before, where it says one of us accepted the reservation when we did not. This time, we were together and neither of us had our phones out for an hour or more on either side of that "acceptance time". Very frustrating. After 5 calls to support and the help of a fantastic guest, we managed to get it canceled without penalty. 

Thanks for your reply @Mike-And-Jane0.