How to prevent second installment to be taken after the host cancelled?

[Ljiljana23]

The host cancelled and the second installment is due shortly.How to prevent this?

[Sarah977 · Accepted solution]

@Ljiljana23  Well, technically this shouldn't happen- the host doesn't deal with the payments at all, Airbnb does. Airbnb holds the guest's money and only releases it to the host 24 hours after a guest checks in. As long as the host officially cancelled, (as opposed to just telling you they need to) you shouldn't see the second payment charged and you will be issued a refund for what you have already paid.

But if you are wary and want to set your mind at ease, you could contact Airbnb to make sure it will all go as it should.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

Scroll all the way down in the topic post and you'll see a list of phone numbers- there's one there for Australia, if that's where you are right now.

[Ljiljana23]

Hi Sarah977,

Thank you for your answer.Very helpfull.I called Airbnb Australia and they were helpful too.

It appears that the host has not officially cancelld.

Many thanks, again. Ljiljana25

[Sarah977]

@Ljiljana23  Good thing you called then. If the host thinks all they need to do is tell a guest that they are cancelled, they sound pretty clueless, and it's maybe a good thing this reservation will (hopefully) be officially cancelled.