@Breighana0
Nope.
I have been a host for many years and I also chat with a lot of other experienced hosts here on the CC.
I can assure you that there is no 'respects house rules' rating that a guest can leave for the host. That is only for the host to leave the guest. I have also been an Airbnb guest myself several times, including just a few weeks ago, and this is NOT part of the review process from the guest side. If you would like to know more about that, see this post:
https://community.withairbnb.com/t5/Hosting/Review-Process-as-a-Guest-August-2022/m-p/1677675#M37706...
Here I have included screenshots of every single stage of the review process from the guest's side. As you can see, there is nowhere where the guest leaves a 'respects house rules' rating for the host.
So, whomever told you that was the case is talking nonsense and, I'm afraid, a lot of CS reps do talk nonsense as many of them are just outsourced staff with very limited training on Airbnb policy.
However, there is also a possibility that you are getting confused. You just stated that
@Breighana0 wrote:
Every rep and supervisor I talked to saw "respects house rules" as the issue. If guests leave it blank for you (as a host respecting your own house rules) you will end up with a 4 star rating overall.
And yet, the screenshots you posted above from your conversation with CS say the exact opposite. The rep tells you twice that the guest does not get to rate on following house rules. It's pretty clear in his messages.
Plus, as I mentioned before and as @Mike-And-Jane0 has also pointed out, individual category ratings have nothing to do with the overall star rating for the stay, which is separate. So, even if there was a rating for hosts for house rules (which there is not), it would not impact the overall rating at all. This has been the case for years and years.
Again, if you do not believe me, please look at the review process I posted in the thread above.
I have never come across another host having the issue you say is happening to you. You have either been misinformed or you are misunderstanding what happened. I don't know which as the screenshots you posted do not align with what you said CS told you.
Sorry, I am not trying to criticise, but so far, it makes no sense.