Hi there,
a guest booked my listing on the day of check-in, but he had to cancel it 3 mins after the booking as he found another place. I want to fully refund him, but I have a question if I should consider the host service fee when I issue the payment through resolution centre.. Airbnb will issue the payment to me tomorrow, so this question is a bit urgent. My cancellation policy is strict.
Rental amount: THB 59,411
Airbnb (guest) service fee: THB 5,882
Guest paid in total: THB 65,293
Host service fee: THB 1,785
Payout to host: THB 57,626
I know AirBnB does not refund the guest service fee THB 5,882 to the guest, but should I refund the entire rental amount THB59,411 or the host payout THB 57,626? Will AirBnB held the host service fee from my Airbnb account even if the booking is cancelled and I will never get paid?
Thanks for any advice!
BR, Juha