I recently booked a property in Edinburgh but had several problems. I lodged a request from the host for a refund through the official Airbnb and the host refused to refund any moneys he said I can push this further but I don't know how and he is now ignoring my emails about how to do this.
Issues were:
Confusing address - after a phone call we finally got in.
Once in, however, discovered that the beds had not been changed from that morning's guests. This was solved by making another phone call.
One of the bedrooms was in the basement and as my sister was taking her bag down the two-tier stairs the bottom level handrail came away from the wall and she only just managed to save herself from falling down the stairs.
We phoned again complaining that this was totally unsafe and were told that someone would come around that night to reattach the handrail. We had no faith in this suggested repair, however, because it was obvious that the handrail had not been secured properly. In addition, there were patches on the wall along the top level handrail indicating that it had been moved and refitted.
We felt the house was unfit for purpose being unsafe and left.
How do I progress this claim now that the host has refused us any money?
Thanks,
Melanie