Compromised Account, Fraud, Lost Trip, No Response from Airbnb

[Louis269]

Monday night my Airbnb account was hacked into and used to purchase over $6000 dollars of services and trips using a saved credit card. They then went in and chagned the primary email address, phone number and deleted a upcoming trip I had this summer. I contacted Airbnb 3 times and have recieved the same message of "we are investingating it and will reach out to you via email". Meanwhile I have a 2000 dollar trip that is paid for that was canclled and not refunded. I'm at a loss of what to do. I though the account getting comprimised was bad enough but Airbnb doesn't stand by their customer at all. This may be the end of my jounrey utilzing thier services. 

[Helen427]

@Louis269 

Make sure you report it to your financial institution that your card is with, it's a crime.

You may also like to use the keyword search box here in CC to read & learn from others similar experiences as it has happened to others to, use words like fraud & suchlike.

All the best