Cancel reservation

Aslan5
Level 1
Almaty, Kazakhstan

Cancel reservation

Hi, team. How can I cancel reservation? I am a new user on airbnb. My cost for flat is 24$ a day, but system gave 7$ a day. When I was accepting, I did not nottice that.

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Aslan5 

Please note: If you cancel a reservation, there will be penalties form Airbnb.

https://www.airbnb.com/help/article/166/how-do-i-cancel-a-reservation-as-a-host

https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reser...

As you are a new host and made a mistake, you can ask Airbnb to cancel penalty free for you:

 Contact Airbnb - A Community Help Guide [UPDATED] 

best regards,

Emiel

 

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Aslan5

 

Welcome to the Community Center!

 

I am sorry to hear this. Perhaps you have Smart Pricing enabled? Also, have you had a chance to take a look at Emiel's reply? 

 

 

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