A family of four showed up in my driveway for a 2.5 hour experience at my home. It turns out that airbnb had cancelled their reservation for whatever reason but didn't communicate that properly with the guest.
I let the family of 4 enjoy the experience in my arcade and told them we'd figure out payment later. The kids sad eyes wouldn't allow me to turn them away.
I didn't get paid by the guest so I complain to airbnb and ask for the guests info so I can attempt to get paid on my own. They FINALLY give it to me and I text and email the guest BUT I get no response.
I ask airbnb to pay me. Josh a supervisor at airbnb tells me...
It is your responsibility as the host to ensure you have a confirmed booking before hosting any guest.
While I agree with this premise... isn't it airbnb's responsibility to get a PAID reservation BEFORE giving out my address?
Who is at fault here? Me or Airbnb?
Don't give out my freaking address unless you have a PAID reservation... right? And, if you do give out my address without getting a paid reservation AND you cancel the reservation AND the guest doesn't pay me directly... then YOU AIRBNB SHOULD PAY ME. Right?