AirBnB denied arbitration

[Jason1700]

Going over AirBnB terms (https://www.airbnb.com/help/article/2908/terms-of-service) I tried to settle a not honored refund via the company's dispute process. It was denied. I did the "you must give us 30 days notice of your dispute", via certified mail. They ignored that.

I filed a American Arbitration Association claim.

Now, the AirBnB attorney said they are not willing to participate in arbitration and I need to take them to small claims court. How is this even possible?! AirBnB is the company who directs claims to arbitration!

[Fletcher17]

How did you recover the funds?

[Angel252]

Did you originally have an amount above or lower than 10,000? May I ask

[AQAR-Stays-Çanakkale0]

Lisa, do you self-claim, or work with a company or lawyer? If so, who do you work with? Thanks

[Angel252]

Just checking was your amount less than 10,000 which is what California small claims I believe is?