'You're at risk'

[Klaas0]

I've noticed a notification on my Dashboard saying that we're 'At risk' and that our 'account could be suspended if you don’t focus on improving to meet Airbnb hosting standards.' When I click on more info, the only 'bad' thing we've done was cancel a booking some six months ago. Is that really all it takes to get a warning like this? Feels a bit extreme! All our reviews are 4/5 stars and response rate is really good too, its just the commitment rate that took a beating when we cancelled that one booking due to unforseem circumstances.

Anyone else got a message like this? How can I make the notification disappear? It feels really unfair when we work so hard for our guests!

[Cynthia-and-Chris1]

If that "unforseen circumstance" falls under the "extenuating circumstances" policy, you could contact Airbnb to get it striked from your record, which will improve your commitment rate.

[Klaas0]

Thanks for your reply, Cynthia and Chris, much appreciated. I will look up the extenuating circumstances, it don't think we'll qualify as we canceled the booking so we could accommodate a family member who, the very same day, told us they'd decided to come to NZ.

Still, it's only one cancelled booking out of over a hundred...the 'at risk' warning seems a bit extreme.

[99-Steps0]

I agree, it's bogus and does not accurately reflect the perception of my listing as it appears in reviews.  it's clearly automated, otherwise a human would read the comments in our reviews and realize we are an asset, not a liability.  I've never brought anything from the community level to Air B&B so not sure how to proceed.  I'm happy to support any movement that actually identifies truly "at risk" hosts, rather than this insulting randomness...

[Jude17]

I'm still trying to get this off my host page! It is bogus and I do not know how... Maybe I should numb to it...

I read somewhere that some host got it removed... Please let me know!

[Debra61]

I just had the same thing, I had to cancel a booking in the early days in October 2016 when I was still learning how to manage my availability and have had great response since but this worries me because I really enjoy being a host. But, nothing I can do but to retain good communications I guess and standards.

[Patrick242]

I just noticed this message too and was shocked because I have 94% 5 start ratings with over 100 guests in the last year and a half, and excellent feedback. I did have to cancel several reservations because of some unforseen family business and had to go out of town but the cancellations were made months in advance.

I agree, it seems unfair and unwarranted to slap a "you're at risk " notice on anyone that has had to cancel a reservation when otherwise their ratings are superb. 

I'm going to write to management and see what they have to say.

[Kriszti0]

Hi Patrik,

how do you contact airbnb? I have the same problem and they put me into risk because I cancelled the first reservation 6months before because airbnb gave the villa for a hidiously cheap price for an luxurious villa due to the automatic rate I put by accident. 

[Patrick242]

Kriszti, it seems impossible to contact management. In the future if you need to cancel a reservation , choose the "I'm not comfortable with this guest" option and you won't get a black mark. Personally I don't like letting them choose the price  and I don't like instant book. I want the option to review every guest especially because I'm an in house host so it's very personal having folks stay with me...

[Kriszti0]

Thank you Patrick! I will do in the future!

[Filbert0]

I have the same thing on my host page, and it makes me feel like I'm a bad host! How long do I need to wear this negative badge on my home page? I've cancelled on ONE guest in over 5 years of hosting!!!   Here's what mine looks like:

Hosting summary

You’re at risk

Your account could be suspended if you don’t focus on improving to meet Airbnb hosting standards.

View details

January earnings

$1,474

30-day views

477

Overall rating

Total reviews

5-star reviews

4.9

214

93%

[Chris396]

Also got the same message on my acount 'at risk'

100% commitment rate, 100% response rate, and 4.5/5 with 67% 5* reviews. I honestly have no idea why they'd want to suspend my listing.

[Klaas0]

Thanks for your replies everyone. Seems like it's a common problem and we all agree it's unfair. How can we bring this to Airbnb's attention?

[Gordon0]

Aren't they (Airbnb) after 80% five-star reviews? I remember getting a telling off after one ropey review!

[Jude17]

've had the same thing here! Hello Airbnb-Are you there? I want this negativity off my host page...!