Hello @Katrine2,
If you check in "Account settings" and then "payout preferences" does the status still say "ready" for that account?
If not then contact Airbnb.
If the account is "ready" then check in "Account settings" and then "Transaction history". Does the payment show there?
If yes then you should contact your bank and ask them if the payment is pending.
Contact information for Airbnb can be found by typing "contact airbnb" in the "Search the community" box on this forum's page.
Then select the "Contact Airbnb: A community help guide" link that shows up.
Steve.