02-15-2017 05:07 PM
I have just reserved my first accommodation via Airbnb platform. It shows how the amount has been charged by stating currency rates and breakdown of the fees which are room price per night, cleaning fee and service fee. I am happy with the total price (AUD70) so I proceed to make payment by Amex credit card.
After the transaction has been completed, my credit card online statement shows that I have two transactions with Airbnb, with one was charged by Airbnb London (AUD70) while the other one was paid to Airbnb San Francisco (AUD1.31).
Airbnb never show me that I will be charged AUD1.31. I don't even know what was that for.
Through my spending experience in the past, I can only think of that being a credit card surcharge.
I do understand that some companies apply surchage on credit card's payment method. However, the difference between those companies and Airbnb is, they do show the surcharge percentage/surcharge amount before I proceed further while Airbnb does not!
Although it is not a big amount, with a consumer's perspective, I think Airbnb is not making things clear. Be aware, there are some hidden fees that you will never know.
02-15-2017 06:48 PM
The Airbnb Corporation is very sneaky. They, of course, are all about making money for themselves and really not us. I've just started being a host and am very unhappy with them.
02-16-2017 04:28 AM
Your view is remarkably similar to many city council members in European and North American cities.
They don't trust these guys to honor agreements.
I will say that the activity of hosting good guests is a wonderful experience, and we're not primarily
motivated by money. A guest today just paid an extra 21% above our rate, to AirBnB. That is even more than
the onerous 20% that Booking.com gouges out of hotels.
It's getting ridiculous.
We are working with programmers now to create a better system for both hosts and guests. If people are decent,
there's no need for all this profiteering, and no need for all the automated impersonal systems.
02-16-2017 12:14 AM
I think you are being unfair - AirBnB's fee's are very clear. There is a booking fee and there may be a currency exchange fee. As you say you are used to that from other transactions.
If you think that the fee is incorrect or unfair then contact your credit card company and ask them to reverse the transactions for you.
02-16-2017 02:55 PM
If AirBnB is very clear like what you say, then why doesn't it explain what was the $1.31 for?
You assume that the $1.31 may be a currency exchange fee but you are wrong, because the currency exchange fee has already been included in the AUD70.
I never said that I am used to pay for unknown item.
Anyway, thank you for the advice that to contact my credit card company to reverse the transaction. Not sure if it works, but I will try.