Guest arrived then cancelled b/c of no smoking policy, then smoked in my house before he left - help

Cat24
Level 2
Portland, OR

Guest arrived then cancelled b/c of no smoking policy, then smoked in my house before he left - help

I just had two guest arrive in my home after I'd reiterated our house rule of no smoking anywhere on the property. The guest then closed the door to one of their rooms, cancelled their reservation, ordered a pizza, smoked weed in the room, and left. Because they cancelled their reservation I'm not sure how to collect the security deposit from Airbnb for them breaking the house rules.

3 Replies 3
David126
Level 10
Como, CO

You have been paid in accordance with your cancellation policy?

 

To collect under the security deposit you need to substantiate the damages, do you have estimates/invoices to support a claim?

David
Marit-Anne0
Level 10
Bergen, Norway

@Cat24

You can only claim from the security deposit if there are actual damages and you need to provide a quote or receipts and photo of the damages in question. 

Did your guests book before or after you set your new smoking policy.  If they booked before, the situation may a bit more complex.

Emma94
Level 10
Ho Chi Minh City, Vietnam

The only recourse worth doing now is leaving them a negative review.