Does a cancellation affect your star rating?

Elizabeth178
Level 1
Pennsylvania, United States

Does a cancellation affect your star rating?

I hope someone here can help. I had 2 guests plus one cancellation on my end bc the entry room lighting quit working and I had to get an electrician in. Both guests left favorable reviews and all my breakouts show 5 stars. Airbnb automatically posted a cancellation review but I saw no stars associated with it. Since I didn't have three reviews yet Airbnb didn't post a star rating until my third review. But now, after one five star review -cancellation review -and another five star review - my total is 4 1/2. Did my cancellation review reduce my total stars?

1 Reply 1
Wendy-and-Frank0
Level 10
Stonington, CT

Yes.

 

If you can prove that you had "extenuating circumstances", you may get relief from ABB.

 

I'm not sure a burned out light is an extenuating circumstance but you never know.

 

You will not qualify for SuperHost status until you go a full four quarters with no cancellations.