02-16-2017 06:11 AM
Hey there! I have clicked the correct option on the Airbnb settings for charging for an extra guest but this is the 2nd time that the guest isn't charged for that added amount. I've tried taking the extra guest charge off of the site and then putting it back on (to check if it was just a glitch in the system), but it is still not working. What do I do from here?
02-17-2017 01:08 PM
If you check your pricing settings at the moment does it show the extra guest charge?
I'm asking as, when I look at your listing there is no extra guest charge. It doesn't even say "Extra people: no charge", which is unusual.
I'm not sure which browser you're using. If it's Firefox or the Microsoft one I've found in the past that I had to enter the amount manually in the box rather than using the little increase and decrease arrows to set it. I then had to hit "return" or click on the grey pricing settings window for the change to take effect.
If the above doesn't help then contact Airnbnb customer support.