@Yvonne41
Yvonne, I understand what you mean by feeling burnt out. Hosting is a challenge, even if you live on the property, let alone host from afar.
I find I need to take a few days off every 6-8 weeks to keep my hosting enthusiasm focused! Week before last this was my hosting week.......
So I also understand what you mean by feeling fatigued.
This is an old building and I do have to go the extra yard to convey that I put a lot of effort into the cleaning. It doesn't just have to be clean, it has to be seen to be clean. And it doesn't matter how much effort you put into cleaning, it will never be good enough for some guests.
The reality of hosting with Airbnb is that there is no such thing as a standard, everything boils down to guests perception.
94% of the 539 guests who have reviewed me have given me a 5 star for cleanliness, 4 months ago I had a guest who gave me a 1 star for cleanliness.....who is right?
The reality is they are both right.....according to their perception.
Yvonne, you have to try not to take those occasional knocks to heart, they say more about the guest than they say about you. I have had considerable experience over the years as a guest, we have had the good fortune to do a lot of travelling and from my experiences your success as a host boils down to 2 things.
1/.......The bed is everything. If the guests gets a good comfortable nights sleep they will forgive other shortcomings with the property but, if they roll around all night on an uncomfortable mattress and poor quality bedding, nothing you can do will be acceptable.
2/.....Give the guest something they were not expecting. Provide a gimmick, a beer or bottle of wine in the fridge, a box of chocolates......as well as all the regular condiments I provide a cheese plate for every guest, even overnighters.
If you concentrate on those points your percentage of good reviews will remain high and guests will go that extra yard to respect what you offer........generally!
Don't let the random ones get to you, the mass of good guests more than makes up for that odd Piranha. All the best Yvonne.
Cheers........Rob