"No locks found" schlage encode issue

[Branden24]

Hi there everyone! Anyone else have this issue? I recently installed a schlage encode smart wifi lock, when I try to connect rhe airbnb app to it it says no locks found, but it happens real quick (less than 2 seconds) like it didn't actually search. Both my airbnb app and schalge app are the newest versions. The lock is connected to wifi and works with the schlage app flawlessly. Any suggestions? Thank you any help!

[Rebecca]

Hi @Branden24 👋

It's been a while since you posted, did you manage to get the two connected in the end? If so, it would be great to hear what you did to get it sorted out. 

Looking forward to hearing from you! 😊

[Jamie600]

It doesn't work on the 5g network it you also have a 2.5 network in your home. You just have to sign in on the 2.5g network. 🙂 

[Branden24]

@Jamie600 Your saying the airbnb app will only communicate with 2.5g devices? So I need to switch the lock from 5g to 2.5g?

[Branden24]

Unfortunately I was never able to get it to work. I have been using the schlage app to make changes manually, which is pretty easy actually.