I'm looking for an automated lock integration. Kio seems to be the most reasonably priced but their site leaves me with a lot of questions. Has anyone used it and can provide feedback on the following :
1. reliability - how well reliable is it? Does it retry when the lock is unresponsive or does it make a single attempt?
2. code setting - does it set the code as a time based code or always available code?
3. messaging - does it have a standard message or can we customize the message to personalize it for our listing?
4. cancelation - does it remove the code when the guest cancels before the reservation starts? If the reservation changes does it update the codes schedule?
5. error handling - how well does it handle errors? Does it notify you when an error occurs or does it fail silently?
6. customer service - how responsive is customer service? Is it all bots or can you reach a knowledgable human?
Any other thoughts or experiential review would be really appreciated.
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